Job Description:
SUPERVISORY:
Supervise the activities of retail sales team on a daily basis and ensure necessary tasks are completed to an appropriate level.
Ensure high quality and consistent customer service is provided at all times.
To delegate and communicate effectively with the retail sales team.
To supervise the effective induction and training of employees.
Assist the Store Manager in the effective management of retail sales team performance.
CUSTOMER CARE:
To ensure customers receive high quality and consistent service at all times.
To deal with and rectify customer complaints in an effective and pleasant manner.
To pro-actively take necessary action in store improvements following customer complaints.
OPERATIONS:
Ensure store is merchandised in a customer friendly and competitive manner ensuring compliance with company procedures and guidelines.
Ensure housekeeping in the store is maintained at an optimum level.
Co-ordinate in-store sales and promotions.
To communicate with retail sales team regarding in-store sales and promotions.
To ensure the appropriate cash register and cash handling policy is adhered to.
To ensure shelf edged labels are updated on a weekly basis.
To react to local market trends and competition in an appropriate manner.
STOCK MANAGEMENT:
Ordering of stock.
To assist the Store Manager in preparations for stock take and supervise where appropriate.
To assist the Store Manager in minimising stock loss through wastage, damages and pilferage.
Ensure food management and waste systems are adhered to by retail sales team.
Check to ensure adequate stock is available for customer’s needs.
Ensure stock is rotated appropriately to ensure in-date stock is available and minimise waste through out-of-date stock.
LEGISLATION & SECURITY:
To ensure secure opening and closing procedures with the Store Manager.
To assist the manager as appropriate in matters relating to managing staff ensuring compliance with employment, HACCP, Health & Safety and Consumer legislation.
To ensure potential hazards in the store are identified and reduced or where possible removed/eliminated.
Work with Store Manager to ensure Health & Safety checks are conducted and actioned accordingly.
GENERAL:
To know and understand company policies and procedures and ensure they are implemented effectively by retail sales team.
To achieve targets as agreed with Store Manager.
Escalate issues to Store Manager as appropriate.
To communicate with the Store Manager on an ongoing basis.
To undertake other additional duties as may be assigned by the store manager.
Previous supervisory experience.
Operational knowledge of retail environment.
Excellent interpersonal skills.
An understanding of consumer needs.
Understanding of employment, health & safety , HACCP, and consumer legislation.
Committed to continually improving standards.
Self-motivated & ambitious.
Computer literate.
Contact Details
Full details and application HERE
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