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Bank of Ireland Supports

March 202030th

Local News, Announcements

Bank of Ireland Supports

A note from the Bank of Ireland to its customers:

 

Hope you, your colleagues and families are all safe and well at this uncertain time

I just wanted to make contact with you to make you aware of the supports that Bank of Ireland have put in place to assist our customers during these unprecedented times.

We have set up a Customer Care Hub on our website with a comprehensive range of supports for customers during the COVID-19 national emergency.

These include payment breaks for mortgages and loans, and banking services for people who are in self isolation and waiving fees for contactless payments.

For more information on these supports, as well the latest information on branches, please click here.

Our phone lines are very busy right now and customers may experience a delay getting to speak with our colleagues.

We are doing everything we can to improve our service times but it is challenging. In line with social distancing guidelines, we had to reduce the number of customer service representatives in our call centres.

There are other ways to get your questions answered or to do what you need to do:

  • The Bank of Ireland website is being updated with information that people are asking us for
  • Self serve options like 365online & the mobile app are also available
  • The Bank of Ireland Twitter and Facebook pages are also providing real time updates on customer queries

We understand that it may be frustrating trying to get through.  If you cannot get online or use online or mobile banking please contact me or my team here in Nenagh, Roscrea, Thurles and Templemore

If required I or any of my colleagues are available to answer any questions or support in any way we can.

 

Nenagh

Siobhan Corcoran, 087 6326638, Siobhan.Corcoran@boi.com

Dolores Dwyer, 087 3604925, Dolores.Dwyer@boi.com

Roscrea

Siobhan Corcoran, 087 6326638, Siobhan.Corcoran@boi.com

Templemore

Sharon Hayes , 087 1000301, Sharon.Hayes@boi.com

Thurles

Sharon Hayes, 087 1000301, Sharon.Hayes@boi.com

 

Your financial wellbeing is our top priority.

Please feel free to contact us with any queries

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